YOUINA> REFUND POLICY
If you wish to cancel your order or make any modifications, it is important that you contact us as soon as possible so that we do not fill in and ship the order.
Type “CANCELLATION” or “ORDER CHANGE” along with your order number in the email subject field and we will consider it.
If an order is canceled before it is dispatched, we reserve the right to charge a restocking fee which will be determined based on the total value of your order.
Your refund will be issued in Bitcoin (because it is our base currency) for the value of your purchases minus transportation and insurance costs minus any applicable fees, including any cancellation fees. The refund will be converted from GBP to Bitcoin based on the exchange rate at that time once we receive your returns. Checking it You acknowledge that if Bitcoin has appreciated against the British Pound since the time of purchase, you will receive less Bitcoin than you paid at the time of purchase.
To be eligible for a return, your item must be unused and in the exact same condition that you received it in. It must also be in the original packaging. All original manufacturer stickers and seals must be completely intact.
Please contact our support team at [email protected] to discuss returns.
To complete your return, we require a receipt or proof of purchase.
Once received and inspected, we will send an email to inform you that we have received the returned item. We will also notify you that a refund is approved or denied.
If you are approved, the refund will be processed, and within 10 business days, the refund will be applied automatically to the wallet that was used for the purchase.
Only regular priced items are refundable, unfortunately discounted items cannot be refunded.
You will be responsible for paying your own shipping costs for returning your item. Please note that it may cost up to £ 50-100 to ship out a returned item due to full insurance coverage. Shipping costs are not refundable. If you get your money back, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.